RETURNS POLICY within 30 days

 

 

Your satisfaction is always our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange or return to ensure your complete satisfaction.

 

We always strive to make the Return and Exchange process as easy and hassle-free for you as possible. The process is very simple, just give us a call and please be sure to read ours for detailed information. Please contact Lele for Kids team should you have further questions.

 

 

Return Conditions

 

Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, promotional items, and/or kit components.

 

Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free extra stickers or strings that came with a package. These ‘extras’ must be included with your return to qualify for a full refund.

 

When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories and literature. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.

 

 

Exchanges

 

If you are not fully satisfied with your purchase, we will be happy to facilitate an exchange for you. Please return the item to us within 30 days of purchase provided the item is in NEW (unopened, unused, untested and resalable) condition.

 

If an item is defective, it can be returned for an exchange within 30 days of purchase, please kindly give us a call for details of defective items.

 

 

Refunds

 

Product Refunds - To qualify for a refund, our must be accomodated. If the conditions are not in good condition, a refund will be issued in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are not issued before the merchandise has been received, evaluated and processed by Lele & Company Returns Team.

 

Shipping Refunds - Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity.

 

Manufacturing Defects - Items with manufacturing defects must be sent directly to Lele for Kids at:

 

417 E. Pico Blvd., Ste #103

Los Angeles, CA 90015

 

 

Safety Recalls

 

It has come to our attention that certain products are needed to recall and please immediately stop using the recall products and return them to Lele for Kids for a replacement product. Please click here for the list of recall products.

 

In the mean time, for style #4282 Maria Elena & Eddie brand, consumers and distributors should remove the drawstrings at the hood, neck area, and/or waist area before selling them and/or using them.

 

Thank you for your cooperation and we regret any inconvenience that this may have caused you. If you have any questions, please contact Lele for Kids at (213) 745-8979 or use the contact form to contact us.

 

 

 

Thanks for shopping with us.